Terms and Conditions
Private Sleep Coaching Agreement and Disclaimer
Our Responsibilities:
- As agreed, Moonlit Dreams LLC will provide a detailed sleep plan for your child and customized support based on the information provided by you.
- Unless unanticipated difficulties are encountered, our communication will mainly be in the following form:
- Unlimited Email Support
- Response time is not guaranteed, typical response hours are between 9 am & 4 pm local time, Monday – Friday, unless extended support hours are purchased.
- Scheduled Check-in Calls
- Extended Support to 6 Months {optional add-on} includes support via email, scheduled check-in call and through the walkie-talkie app, during normal business hours, Monday – Friday.
*Additional support, as outlined in the program you select to be included when purchased. This includes in-home consultations, half and full-night services, and extended support hours.
Your Responsibilities:
It is understood and agreed that:
- You will provide Moonlit Dreams LLC with all the required information before the consultation.
- You will notify them of any applicable changes.
- If your child is under the care of a physician, you will seek your doctor’s approval for implementing sleep changes for your child.
- You will follow the plan and provide feedback during update calls as described by Moonlit Dreams LLC in detail to get the desired results.
- To be eligible for the phone & email support, you will start the program implementation within 30 calendar days of our consultation date and finish the plan within 30 calendar days of starting it. If you do not, you will forfeit the follow-up support, or you may incur additional fees as the program is re-evaluated and possibly updated. The addition of any other charges would be at the sole discretion of Moonlit Dreams LLC.
Confidentiality:
We will maintain the strictest confidence concerning your family’s information. You also agree that you will not share the proprietary information that we provide to you with anyone.
Fees:
Moonlit Dreams LLC’s price is calculated on time spent creating the plan, consulting with you, and providing support. If for any reason you decide to cease the relationship, you will not be refunded.
Disclaimer & Agreement:
The services that Moonlit Dreams LLC provides are not intended to replace or supplement any medical advice, even though its employees have been trained and certified in pediatric sleep consulting techniques. You agree that none of the advice that Moonlit Dreams LLC provides shall be considered medical advice, nor should the advice be relied upon you as medical advice. You should always seek the advice of your medical practitioner. Therefore, you should consult with your child’s physician or other health-care professional if you have any healthcare-related questions or before embarking on a new sleep program. If a medical problem appears or persists for either your child, do not disregard or delay seeking medical advice from a personal physician or another qualified healthcare provider.
Accordingly, Moonlit Dreams LLC does not make any representations or warranties, express or implied, regarding the consulting services provided. Moonlit Dreams LLC liability (if any) is limited to the consulting fee paid by you to Moonlit Dreams LLC, and in no event will Moonlit Dreams LLC be liable to you for any other claim, losses or damages. Reliance on any information provided by Moonlit Dreams LLC is solely at your own risk.
I understand that the services, programs, and classes offered by Moonlit Dreams LLC are voluntary. I will consult my child’s physician if I am concerned about any of the risks to me or my child’s health or well-being that may result from my participation in services with Moonlit Dreams LLC. I acknowledge that it is my responsibility to follow instructions for any service provided or purchase I make and to seek help from Moonlit Dreams LLC if I have any questions. I understand that there is no guarantee that my work with Moonlit Dreams LLC will resolve my need and appreciate my commitment and accountability involved. I knowingly and voluntarily agree to waive and release Moonlit Dreams LLC and its employees and representatives from any claims of liability or demands for compensation that I may acquire during my time working with Moonlit Dreams LLC.